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Administrator, AA Credit Union Titles Servicing

Administrator, AA Credit Union Titles Servicing

Date:  Jan 14, 2022

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 53362 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Loan and Account Servicing Team within the American Airlines Credit Union. Responsible for assisting members and team members with complex title issues. This role will support the Titles Supervisor and team members by providing a positive member experience with a focus on process efficiencies which reduce the efforts needed for titles processing.

What you'll do

  • Contributes to reports and records on department activities for management
  • Contributes to efficient policies and procedures
  • Works closely with team members to provide effective title solutions
  • Participates in title related projects, leads some projects
  • Monitors several automated title related processes
  • Maintains a working knowledge of regulatory guidelines for handling titles
  • Monitors electronic titling processes
  • Performs testing of core systems for releases and enhancements
  • Assists with elevated member calls
  • Researches and resolves complex title issues
  • Performs supervisory duties in the absence of the Title Servicing Supervisor
  • Researches and resolves Title GLs
  • Trains and supports Title Servicing team members
  • Performs other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in Business, Finance or a related area of study or three years title servicing experience
  • Previous credit union or bank experience

Skills, Licenses & Certifications

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate excellent oral and written communication skills with the ability to communicate with all levels of management
  • Ability to demonstrate excellent people management and employee engagement skills
  • Ability to proactively identify opportunities for improvement and effectively implement change when needed
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to work efficiently and collaboratively in a fast paced, continually changing environment
  • Ability to work independently or with cross-functional project teams
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 53362 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Credit, Credit Union, Bank, Banking, Testing, Finance, Technology

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