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Analyst/Senior Analyst, IT Asset Management


Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 36181 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • The role is a part of the Information Technology team within the Information Technology Division.
  •  As a member of the IT Enterprise Technology team, the IT Asset Management Analyst will assist with the definition and delivery of IT Asset Management solutions within AA.  The specific job requirements will focus on hardware asset management, including analysis of discovered assets, reconciliation of inventories across multiple data sources, and working with application and infrastructure stakeholders to identify and validate application dependencies.  The optimal candidate will have knowledge and experience across the full asset management lifecycle, from procurement, receipt, and deployment, throughout an asset’s useful life, and to final disposition.
What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Serves as a subject matter expert of IT Asset Management at AA
  • Works with the Asset product owner to define Asset Management priorities, policies, and procedures
  • Assists in the development, testing, and maintenance of IT Asset Management discovery and lifecycle tools
  • Collaborates with project managers, engineers, architects, administrators, and customers to deliver projects under agile framework
  • Performs standard and ad hoc analyses to report Asset data to management and customers
  • Responsible for ongoing data integrity of asset repositories; drives resolution of discovered anomalies
  • Identify and follow processes to identify and reconcile data deficiencies detected by audits and customers
  • Works with key stakeholders and automated solutions to identify and validate application dependencies
  • Reports key KPIs and other metrics as required
  • Initiates, communicates, and promotes ideas for continuous improvement


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of progressive broad-based information systems and business experience
  • 3 years of experience with IT Asset Management discovery and/or lifecycle applications, such as Tanium Discover, ServiceNow, HP Asset Manager, BMC/Remedy Asset Management

Preferred Qualifications- Education & Prior Job Experience

  • 5+ years of progressive broad-based information systems and business experience
  • 5+ years of experience with IT Asset Management
  • 2+ years of experience with Agile and DevOps practices and principles
  • Airline industry experience, including business processes and supporting technology

Skills, Licenses & Certifications

  • Strong understanding of enterprise infrastructure and business processes, as well as knowledge of business unit functions and cross-group relationships
  • Strong understanding of business needs in a shared service or outsourced environment
  • Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
  • Proven ability to analyze data from multiple data sources and formulate logical conclusions and recommendations
  • Ability to work independently and manage one’s time to meet commitments and expectations
  • Strong organizational, planning, and analytical skills required
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 36181 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Manager, Engineer, Information Systems, Computer Science, Procurement, Management, Engineering, Technology, Operations

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