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Continuous Improvement Industrial Engineering Analyst

Date: Aug 29, 2019

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Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 32711 

Job Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place. You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.


Job Description

This job is a member of the Customer Experience Innovation and Delivery Team within the Customer Experience Division. This position will be responsible for process standardization and capacity modelling. Works closely with airport leadership and the Workforce Planning team on providing inputs for staffing.

Specifically, you’ll do the following:

  • Construct time studies to measure the workload capacity of airport team members
  • Use qualitative and quantitative observations/data to develop capacity model requirements to be used to feed staffing models
  • Use basic understanding of lean six sigma and continuous improvement to identify process improvement opportunities
  • Work closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy-in to processes and staffing practices
  • Understand and explains how changes in policies, procedure, or technology would effect a capacity model
  • Build and recommend strategies to optimize staffing efficiencies
  • Develop a timeline and oversee it from beginning to implementation
  • Manage standardization of processes at the airports in alignment with the model(s)
  • Collaborate to develop rules for staffing that align with the process
Job Qualifications

Required Qualifications

  • Bachelor's degree in Engineering or related technical degree
  • Highly proficient in Microsoft Office software, including Access, Excel, Word and PowerPoint
  • Advanced Excel modelling skills
  • Strong leadership and organizational skills
  • Excellent quantitative and analytical skills with an aptitude for problem solving
  • Able to work independently with minimal supervision
  • Ability to make independent judgements and decisions while taking ownership of job responsibilities
  • Must be willing to travel on company business up to 50% of the time

Preferred Qualifications

  • Ability to pull and manipulate large sets of data using SQL or Python
  • Ability to effectively communicate both verbally and written with all levels within the organization

Additional Locations: None
Requisition ID: 32711 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Engineer, Lean Six Sigma, Industrial Engineer, Database, SQL, Engineering, Management, Technology

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