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Designer, Instructional Media - Reservations

Designer, Instructional Media - Reservations

Date:  Apr 2, 2021

Location: DFW Reservations Office (DFW-SV01) 
Additional Locations: Winston/Salem, NC
Requisition ID: 41239 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will be responsible for creating, maintaining and measuring effective and engaging instructional curriculum for Reservations specifically crafted to produce desired learning outcomes, improved performance and support Reservations goals.

What you'll do

  • Design, develop, implement and evaluate training programs
  • Create/edit multimedia using Articulate
  • Create/edit videos using Camtasia/Vyond
  • Maintain training programs
  • Test WBTs/videos on Citrix (WFH)/International/Domestic platforms
  • Conduct beta and train-the-trainer sessions
  • Partner with various workgroups to create a learning strategy that supports a diverse learning community while improving performance
  • Maintain current instructional design and industry trends and research
  • Update and maintain various reports and assist with Share Point duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree or equivalent training/experience
  • 1 year of Reservations experience
  • 1 year of technical writing experience applying training methodologies

Preferred Qualifications- Education & Prior Job Experience

  • Master's degree in relevant field
  • 2 years’ experience of technical writing applying instructional design to performance-based training
  • Experience in developing appropriate instructional curriculum that produces desired learning outcomes

Skills, Licenses & Certifications

  • Knowledge of instructional design and adult learning methodologies
  • Strong interpersonal skills; highly approachable and professional at all times
  • Ability to work independently, as well as part of a team
  • Ability to manage multiple projects independently and efficiently ensuring that deadlines are met
  • Acute attention to detail 
  • Knowledge of Microsoft Office software (e.g., Word, PowerPoint, Excel, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Winston/Salem, NC
Requisition ID: 41239 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Media, Testing, Sharepoint, Technical Writer, Marketing, Technology

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