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Designer/Senior Designer, User Experience


Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 34803 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The role is a part of the User Experience team within our Digital Customer Experience group.  We have a multidisciplinary UX team who drive the user experience for our customer and employee facing applications.  In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content, and information architecture.

We want to hire a thorough, empathetic, creative and experienced UX professional with a strong background in visual and interaction design, as well as hands-on experience with other UX disciplines, such as user research and information architecture.

The UX Designer will have an in-depth knowledge of UX best practices and experience with interaction design, visual design, and design systems with cross-functional responsibilities of IA and research. In this position, you’ll translate customer and business needs into actionable and strong designs that will deliver an exceptional product to our customers.

We work in a fast-paced environment, where you’ll have to keep up with rapidly evolving technologies, standards and research methods. The ideal candidate will be driven by the desire to be a user advocate, be passionate about creating products that are intuitive and enjoy the ability to use their strengths in multiple disciplines.

What you'll do
  • Design the visual style, interface and interaction flow of applications and experiences
  • Develop conceptual diagrams, wireframes, visual mockups and prototypes
  • Develop and maintain detailed specifications and design patterns 
  • Collaborate across disciplines to translate business requests, usability test results and field research findings into intuitive designs
  • Create user-centered designs considering market segment analysis, customer feedback, site metrics and usability findings
  • Contribute to brand experience, visual communication and business initiatives
  • Drive the design review cycle and close on design requirements independently
  • Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
  • Work in an agile environment and juggle multiple meetings and projects 
  • Promote the importance of user-centered decisions and influence stakeholders – be an advocate for user experience actions 
  • Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, testing data or business requirements)
  • Some travel may be required
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Degree in design or equivalent related field experience
  • 3+ years of experience as a user experience designer, interaction designer, product designer, or similar role
  • 3+ years of experience working closely with developers from inception through implementation, preferably in an agile environment
  • Experience rapidly iterating designs to conduct user testing and to deliver to development teams
  • Experience designing web and mobile applications

Preferred Qualifications- Education & Prior Job Experience

  • Experience with agile development approaches

Skills, Licenses & Certifications

  • Great eye for visual design and layout
  • Passion for producing high-quality and engaging interactions
  • Strong skills in modern design and prototyping tools (Sketch, InVision, Axure, Zeplin, Flinto, Adobe CC) required
  • Proven ability to collaborate effectively across disciplines, product lines and roles
  • Understand responsive, adaptive and accessible designs
  • Excellent communication, presentation, and interpersonal skills
  • Project management skills to set milestones and deliver on time
  • Working knowledge of iOS and Android material design
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus


What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 34803 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: User Experience, Project Manager, Technology

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