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Developer/Senior Developer, Flight Service Training Programs

Developer/Senior Developer, Flight Service Training Programs

Date:  Nov 22, 2021

Location: Training & Conf Ctr (DFW-SV05) 
Additional Locations: None
Requisition ID: 51588 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Flight Service Team within the Customer Experience Division.
  • ​Responsible for designing and developing training programs using Instructional Systems Design principles in support of the Flight Service training program.

What you'll do

  • ​Researches, creates, and implements training programs for American Airlines flight attendant training
  • Utilizes the ADDIE (Analyze, Design, Develop, Implement and Evaluate) Model when designing and developing curriculum materials
  • Delivers training products within established project deadlines
  • Works closely with FAA, TSA, DOT, and industry organizations to ensure training content is in compliance with regulatory requirements
  • Meets with various internal departments to ensure training is inclusive of corporate initiatives, customer insights, and vision of American Airlines
  • Coordinates with vendors to procure and maintain specialized training materials, collateral, and subject matter content
  • Incorporates full range of media into training programs, including video simulations, electronic manuals and guides
  • Continuously monitors training content for quality assurance by observing classes and seeking input from instructors, class managers and students
  • Coordinates with Policies & Procedures, Safety Management, and Training Operations to ensure programs are aligned with relative policy changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in relevant field or equivalent experience/training
  • Airline operational experience to comprehend cabin crew and Flight Service terminology and procedures

Preferred Qualifications- Education & Prior Job Experience

  • ​Knowledge of training development software such as Adobe Captivate, Photoshop, Articulate or Camtasia
  • Background in adult learning, training development, technical writing and graphics editing

Skills, Licenses & Certifications

  • Knowledge of training development software such as MS Powerpoint
  • Self-motivated and capable of performing tasks in a timely manner with minimum supervision
  • Ability to produce a quality, error-free product while meeting aggressive project timelines
  • Aptitude for task analysis, reasoning, fact-finding, and problem-solving
  • Ability to concurrently handle multiple responsibilities and projects
  • Excellent interpersonal skills with experience in team processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 51588 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Training, Developer, Information Technology, Programmer, Quality Assurance, Operations, Technology

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