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Director, Talent Development

Date: Jan 11, 2019

Location: Ft Worth, TX, US

Req ID: 26312

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 26312 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

There hasn’t been a more exciting time than now to be part of the American Airlines team. The world’s largest airline is continuing to grow to serve the needs of our customers, but also ensuring that each one of our more than 130,000 team members can have inspired careers at American and achieve their full potential. Come join the team that’s on the frontlines of supporting the largest cultural transformation in our history. The Talent Strategy & People Development team helps each of our team members grow in their capabilities as leaders to create and sustain the right environment for their team to thrive. As our team invests in fulfilling this important mission, we’re looking for amazing and committed talent like you to come join the charge.


The Director, Talent Development leads the overall Talent Development team and part of the People Team at American.  This team is responsible for two key areas:

  1. Developing and driving an impactful leadership and professional development strategy, and deploying the infrastructure globally for all team members at American to grow in each of the identified leadership attributes to achieve the airline’s stated strategic objectives
  2. Supporting Targeted Development programs that focus on emerging and future leaders, minority and female development, and executive education partnerships.


This position reports to the Managing Director, Talent Strategy & People Development, and is the principal leader for global talent development for the company.  This role collaborates closely with Enterprise Learning and Engagement, People Business Partners, Talent Management, Learning Delivery, Operations and Experience teams, and Business Unit leaders across the enterprise in a cohesive, caring, development and results focused environment.

cont. About The Job

Responsibilities / Duties:

  • Sets the strategy and creating the process for deciding what are the critical talent initiatives that this team will work on in conjunction with senior leadership
  • Constantly learns about what other companies are doing to develop next-generation talent development capabilities and shares that learning with colleagues so we can all apply that learning creatively to American Airlines
  • Establishes an ongoing process for listening to critical stakeholders about what is important to them
  • Consults with senior leaders and their teams to identify and design custom development experiences to support critical business objectives
  • Works closely with the Learning Delivery and Learning Operations teams to ensure effective and high-quality delivery of in-person experiences
  • Works closely with the Learning Experience team to design and develop digital learning/sustainment assets to support the overall strategy
  • Leads, coaches, and mentors a team of professionals so they achieve their goals and business results
  • Sustains the team charter, team and individual goals, team members’ roles and responsibilities, measurement of progress and success
  • Manages budgets, project plans, reporting and execution of large scale initiatives
  • Finds creative ways to raise a learning mindset across the company
  • Drives a mindset of understanding the influence of leaders on creating the right environment to support growth for each of the members in their span of care
  • Creates new and connects existing development initiatives by partnering with internal resources and external vendors.  Develops, manages, and maintains relationships with external vendors
  • Establishes relationships with leaders at all levels in the organization and maintains key relationships/partnerships throughout the organization


Required Qualifications

  • Minimum 8-10 years of Talent Development, Organization Development, or related experience
  • Minimum 5 years of managing a team
  • Experience managing multiple complex projects simultaneously
  • Experience leading and coaching teams
  • Experience consulting, facilitating and presenting to groups and leaders at all organizational levels
  • Strong budgeting and reporting skills
  • Strong Excel, PowerPoint, & Word skills
  • Proven expertise and global operational experience in enterprise wide Talent Development required
  • Bachelor's degree in Organizational Behavior, Organizational Leadership, Psychology, or related field


cont. Qualifications

Preferred Qualifications

  • Experience managing large scale projects coordinating multiple stakeholders preferred
  • Experience leading and developing consultative/project management teams preferred
  • Global experience preferred
  • Energetic, forward-thinking and implementation focused
  • Strong analytical, creative and critical thinking and problem-solving skills
  • Ability to translate business strategy into measurable development objectives
  • Deep understanding of business and management principles involved in talent development, human resources methods and techniques, and the impact of it all on the business
  • Proven consultative ability and mindset to work with leaders and their teams to assess key skill gaps and design effective interventions
  • Exceptional collaboration and influence skills to create partnerships to implement change; consistently displays a readiness and willingness to share knowledge; is open to different perspectives and to building consensus
  • Ability to establish relationships with leaders at all levels and speak candidly to them as needed
  • Excellent written and oral communication skills, including facilitation/presentation skills; Ability to present ideas in business-friendly and user-friendly language
  • Process, tools and techniques to manage people-side of business change to achieve required business outcome
  • Ideally understands principles of transformational change and how to apply them
  • Ability to manage multiple, large scale projects with competing deadlines
  • Comfortable handling multiple tasks and demands in a fast-paced work environment
  • Strong judgment, decisiveness, and diplomacy skills
  • Highly self-motivated and self-directed
  • Ability to effectively operate in an environment of constant change and comfortable with ambiguity
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring –we care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 26312 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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