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Engineer/Senior Engineer, IT Situational Awareness

Date: Sep 30, 2019

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Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 33285 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​This job is a member of the Information Technology Team within the Information Technology Division.
  • ​This position will design, build, deploy, and support hardware and software to monitor the AA IT environment.
What you'll do
  • Designs, builds, deploys, and maintains Situational Awareness Engineering (SAE) tools through collaborative efforts with team members and third party vendors; collaborates with application and technology owners to bring them into the Situational Awareness Environment
  • Ensures a stable enterprise wide environment and reviews high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Proactively identifies troublesome trends as they develop; analyzes/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring; maintains high service levels for the IT community
  • Collaborates with project managers, engineers, administrators, and customers to deliver projects on time and within budget
  • Drives performance monitoring tools related technology lifecycles, including research, designing, testing, and prototyping
  • Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more effective
  • Works with suppliers on product lifecycle and refresh planning
  • Develops documentation for requirements, operational policies, and procedures , as well as documentation to deploy monitoring tools to the data center and application operations teams
  • Proactively recommends courses of action to maintain cost effectiveness and competitiveness
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of full Software Development Life Cycle (SDLC) experience
  • 3 years of experience with monitoring the entire OSI stack with various tools

Preferred Qualifications- Education & Prior Job Experience

  • ​Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5+ years of full Software Development Life Cycle (SDLC) experience
  • 5+ years of experience with monitoring the entire OSI stack with various tools
  • 3+ years of experience with MoogSoft AIOps
  • Airline Industry experience

Skills, Licenses & Certifications

  • Experience with Dynatrace highly desired
  • Proficiency in scripting languages, including JavaScript, Selenium, Python, and other common scripting environments
  • Experience with TOGAF or Archimate
  • Experience with Unix
  • Understanding of monitoring topologies and best practices
  • Knowledge of N-Tier architecture concepts
  • Knowledge of security principles and methods
  • Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
  • Experience in Agile methodologies, such as SCRUM
  • Experience in DevOps Toolchain technologies
  • Solid judgment and analytical skills; strong follow-up and organizational skills
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
  • Experience in evaluating and explaining problems or situations; root cause analysis
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33285 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Engineer, Information Systems, Computer Science, Unix, Testing, Engineering, Technology

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