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Manager, IT Operations Communications


Location: Integrated Operations Ctr (DFW-IOC0) 
Additional Locations: None
Requisition ID: 36098 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job


This job is a member of the Information Technology Team, within the Information Technology Division. The Manager, IT Operations Communications is responsible for global support of operational radio infrastructure and evolution of processes and procedures to interface with the AA network.


Specifically, you’ll do the following:

  • Leads and manages Radio Operations direct reports
  • Establishes policy and service objectives for company radio services
  • Represents American Airlines in industry forums and acts as liaison with external organizations
  • Oversees acquisitions of licensing and infrastructure to ensure compliance with Company standards, local, state, federal and international government regulations
  • Develops and manages service level agreements with service providers and evaluates day to day impact on agreements
  • Manages the department budget
  • Authorizes and manages acquisition, spending and invoice processing
  • Performs other duties as required
  • Domestic & International travel as required

Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline
  • 3 years of Project Management experience
  • Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
  • Knowledge of Microsoft Office to include Word, Excel, and Outlook
  • Strong Analytical skills
  • Excellent facilitation and formal presentation skills
  • Ability to perform simultaneous complex tasks and meet deadlines in a fast-paced, ever- changing work environment
  • Ability to make strategic and operational decisions
Qualifications (Continued)

Preferred Qualifications

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent military or Part 121 air carrier’s operations experience
  • Project Management Certification
  • Extensive knowledge of voice, data, radio, IP networking, and console system architecture and design
  • Knowledge of air to ground and land mobile radio communication networks
  • 3+ years of experience in a managerial position with demonstrated leadership abilities
  • Ability to effectively communicate both verbally and written with all levels within the organization
  • Ability to effectively explain technical concepts and adjust messaging based on the audience
  • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 36098 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Operations Manager, Communications, Marketing Communications, Engineer, Operations, Marketing, Engineering

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