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Principal Architect, IT Network Infrastructure

Principal Architect, IT Network Infrastructure


Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 38809 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • This job is a member of the Information Technology Team, within the Information Technology Division. The Principal Architect, Unified Communications & Collaboration will support all Collaboration technology needs for American Airlines. Additionally, this position will partner with other teams to fulfil requirements related to the Unified Communications Product group.
  • The Principal Architect, Unified Communications & Collaboration will be a key participant in the implementation of all new UC & Collaboration systems and technologies, ensuring that architecture best practices are followed for all implementations. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, in order to recommend the most current and effective technology improvements and evolutions to UC & Collaboration space. This position is the Tier3 Expert in the design, implementation, and operation of core infrastructure technologies and equipment. This position is responsible for providing technical oversight of global operations, maintenance and continuous improvement of Unified Communication & Collaboration services, with a focus on providing a high-quality customer and end user experience.
What you'll do
  • Lead the planning, securing, and forecasting of Enterprise UC & Collaboration initiatives
  • Lead the efforts required to solve for, architect, implement and operate new UC & Collaboration solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
  • Define and create a well-organized quality UC & Collaboration system architectures that will promote reliability and ease of maintenance
  • Lead the integration and interoperability of UC & Collaboration with multiple applications and platforms
  • Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC & Collaboration services, and to support decisions for continuous improvements
  • Liaison with internal and external technical resources to define optimum solutions to quality challenges
  • Maintain and update skillset as it relates to what are coming trends in UC & Collaboration technologies and methods of delivering a future-focused collaborative environment
  • Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC & Collaboration services
  • Provide training, webinars, whitepapers as necessary to team members
  • Communicate proactively and effectively with customers
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Electrical Engineering or related technical discipline, or equivalent experience/training
  • 5 years of experience with Collaboration technologies
  • 3 years of experience in the Microsoft O365 product space

Preferred Qualifications- Education & Prior Job Experience

  • Airline industry experience
  • Ability to explain technical concepts and adjust communications based on audience
  • Ability to influence through outstanding interpersonal skills, and collaboration
  • Ability to recruit, develop and lead team

Skills, Licenses & Certifications

  • Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups.
  • Ability to lead teams, work cross-functionally, build consensus on challenging issues, and work in a collaborative environment with geographically dispersed resources
  • Proficiency in handling operational issues effectively, and understating escalation, communication, and crisis management
  • Strong understanding of Agile methodology, as well as ability to lead teams to perform and evolve in a DevOps environment
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities
  • Proven ability to establish and manage short term tactical goals, as well as, long term strategic objectives
  • Understanding of technical problems and solutions in relation to the current environment
  • Strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 38809 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Architecture, Network, Engineer, Electrical, Information Systems, Technology, Engineering

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