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Product Designer/Senior Product Designer, User Experience

Date: Sep 30, 2019

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Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 30475 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This role is on the User Experience team within the Digital Customer Experience department.  We have a multidisciplinary UX team who drive the user experience for our customer and employee facing applications.  In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content, and information architecture.  

We want to hire a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy.  

This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. You’ll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).


Specifically, you’ll do the following:


  • Work with a cross-functional team using agile methodology to define user stories and UX deliverables
  • Influence design and product owner decisions based on UX best practices, design principles and research
  • Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
  • Collect, analyze, present and action feedback and manage changes to deliverables
  • Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)


  • Design the visual style, interface and interaction flow of applications and experiences
  • Develop conceptual diagrams, wireframes, visual mockups and prototypes
  • Develop and maintain detailed specifications and design patterns
About The Job (Continued)

Information Architecture

  • Gather and translate rules and assets into UX systems, programs and enterprise solutions
  • Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
  • Advocate for the user and collaborate with business owners to develop features and flows that align with the user’s needs

UX Research

  • Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes.  Regularly formulate and test hypotheses during design iterations.
  • Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
  • Design, recruit / schedule and moderate usability studies and user interviews

Project Management

  • Provide timely status reporting (including work left to do, issues, risks) on all projects
  • Manage all communications necessary to get the project done including negotiating with key stakeholders

Required Qualifications

  • Degree in Visual Design, Human Computer Interaction, Human Factors Engineering, Computer Science, Library Sciences or other related discipline
  • 3 years of experience in user experience design, interaction design or similar
  • Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
  • Experience working closely with developers from inception through implementation in an agile environment
  • Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
  • Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
  • Experience in responsive, adaptive and accessible designs
  • Ability to manage multiple concurrent projects and communicate effectively with non-technical users

Preferred Qualifications

  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
  • Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
  • In-depth understanding of both qualitative and quantitative research methods
  • Experience rapidly iterating designs to conduct user testing and to deliver to development teams




Additional Locations: None
Requisition ID: 30475 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Engineer, Computer Science, User Experience, Project Manager, Engineering, Technology

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