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Product Designer/Senior Product Designer, User Experience


Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 35894 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is on the User Experience team within the Digital Customer Experience department.  We have a multidisciplinary UX team who drive the user experience for our customer and employee facing applications.  In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content, and information architecture.  

We want to hire a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy.  

This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. You’ll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).

What you'll do


  • Work with a cross-functional team using agile methodology to define user stories and UX deliverables
  • Influence design and product owner decisions based on UX best practices, design principles and research
  • Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
  • Collect, analyze, present and action feedback and manage changes to deliverables
  • Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)


  • Design the visual style, interface and interaction flow of applications and experiences
  • Develop conceptual diagrams, wireframes, visual mockups and prototypes
  • Develop and maintain detailed specifications and design patterns

Information Architecture

  • Gather and translate rules and assets into UX systems, programs and enterprise solutions
  • Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
  • Advocate for the user and collaborate with business owners to develop features and flows that align with the user’s needs

UX Research

  • Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes.  Regularly formulate and test hypotheses during design iterations.
  • Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
  • Design, recruit / schedule and moderate usability studies and user interviews

Project Management

  • Provide timely status reporting (including work left to do, issues, risks) on all projects
  • Manage all communications necessary to get the project done including negotiating with key stakeholders
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Degree in Visual Design, Human Computer Interaction, Human Factors Engineering, Computer Science, Library Sciences or other related discipline, or equivalent experience/education
  • 3 years of experience in user experience design, interaction design or similar
  • Experience working closely with developers from inception through implementation in an agile environment
  • Experience in responsive, adaptive and accessible designs

Preferred Qualifications- Education & Prior Job Experience

  • Experience rapidly iterating designs to conduct user testing and to deliver to development teams

Skills, Licenses & Certifications

  • Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC) required
  • Advanced analytical skills dealing with complex data problems and implementing sustainable solutions required
  • Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries required
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design required
  • Ability to manage multiple concurrent projects and communicate effectively with non-technical users required
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
  • Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
  • In-depth understanding of both qualitative and quantitative research methods



What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 35894 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Engineer, Computer Science, User Experience, Project Manager, Engineering, Technology

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