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Representative, Flight

Representative, Flight

Date:  Jan 14, 2022

Location: Flight Training Academy (DFW-SV03) 
Additional Locations: None
Requisition ID: 53356 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Flight Team within the Integrated Operations Division.
  • Responsible for providing a wide variety of services to pilots in training, publications and hotel vendors, as well as inter-departmental employees. The primary task is to answer and adhere to customer requests for assistance either in person, by email or over the phone.

What you'll do


  • Orders/Issues Jeppesen and QRH manuals to pilots
  • Orders/issues plotting charges to all AA domestic and international flight locations
  • Keeps inventory and orders manuals/QRHs as needed for classes
  • Early issue manuals to pilots upon request
  • Maintains record of charged materials
  • Fills pilot requests for pages, revisions, etc. and sends out via board mail or FedEx
  • Maintains Jeppesen Fed Ex Air bill numbers and handle distribution delivery problems for Bases
  • Order sand ships plotting charts to AA domestic and international cities

Pilot Training Hotel Bookings

  • Processes hotel requests for pilots and instructors in training
  • Processes daily changes, cancellations or additions with the appropriate hotel
  • Accommodates pilots who request early arrivals
  • Makes daily calls to pilots to confirm hotel needs
  • Enters all hotel information in TMS
  • Works with other departments for hotel bookings
  • Produces monthly report for hotel usage


  • Assists Pilots with processing Chinese Visas
  • Fingerprints pilots returning to work
  • Books A1 – A3 Travel on Mesa & Republic
  • Books observation flights for new hires
  • Orders all RTW iPads on a needed basis
  • Keeps inventory of iPads and Hyper juice batteries
  • Processes RMA for DFW based Pilots, Instructors and Check Airmen

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree in related field or equivalent training/experience
  • 1 year customer service experience
  • Must be willing to work Weekends

Preferred Qualifications- Education & Prior Job Experience

  • ​2 year's experience working in a prior support or administrative position
  • Understanding of corporate policies and procedures

Skills, Licenses & Certifications

  • ​Demonstrated computer skills
  • Ability to perform under pressure in a fast-paced environment, handle multiple tasks simultaneously and function as an integral part of a team
  • Self-motivated with strong organization, time management and work prioritizing skills
  • Have great customer service skills, a great attitude and a positive outlook
  • Have great attention to detail
  • Be a quick learner and self-motivated
  • Have the ability to work with minimal supervision
  • Work well under pressure
  • Be able to work as a team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 53356 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Customer Service Representative, Customer Service

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