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Specialist, Learning Solutions Administration

Specialist, Learning Solutions Administration

Date:  Jan 12, 2021

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40151 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! 

Why you'll love this job

The Learning Administration Specialist provides program and system administrative support to ensure world-class learning experiences for our team members. This role is responsible for help-desk support and the day-to-day administration of our enterprise learning applications as well as ongoing monitoring of key programs. This role is a member of the Learning Solutions team in Global Learning.

What you'll do

  • Coordinate learning activities for corporate business teams
  • Provide support in monitoring program scheduling and registrations
  • Build classes in the learning management system (LMS), and maintain the class lifecycle from enrolling participants to closing out classes
  • Create class notifications, prepare and communicate pre-work assignments and monitor completions
  • Monitor support mailboxes, resolving issues for team members and business partners.
  • Maintain standards for using and administering our learning platforms across multiple training teams
  • Provide training and support to users, supervisors, administrators, and others who interact with our learning systems
  • Provide exceptional internal and external customer service

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

  • High School diploma/GED required
  • 2 years of experience working in a team-oriented, collaborative environment
  • 2 years of experience working in an administrative, technical support or customer service role

Preferred Qualifications – Education & Prior Job Experience

  • Bachelor’s degree in relevant field or equivalent experience/training
  • Experience working with a Learning Management System (SumTotal preferred)
  • Experience in a commercial airline company with fundamental understanding of operations

Skills, Licenses & Certifications

  • Comfortable with technology and ability to ramp up quickly on new systems
  • Strong attention to detail and organizational skills
  • Ability to problem solve and troubleshoot issues
  • Ability to perform in a fast-paced environment, handle multiple tasks and shifting priorities
  • Strong interpersonal skills
  • Ability to work independently as well as part of a team
  • Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.

What you'll get

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

  • From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
  • Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40151 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Administrative Assistant, Technical Support, Help Desk, Information Technology, Administrative, Technology

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