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Supervisor, Day of Departure

Supervisor, Day of Departure

Date:  Nov 23, 2021

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 50266 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is in the Customer Service Recovery organization within the Customer Experience Division.
  • Acts as liaison between operational and commercial work groups to ensure effective collaboration, keeping customer focus and revenue maximization in mind.
  • Responsible for oversight of a service recovery operational call center that includes leading, motivating and developing a team of coordinators that support front-line operations.

What you'll do

  • Collaborates with IOC, Revenue Management, Customer Relations, Network Planning, Reservations, Airport Operations, and many other commercial and operational teams to identify best practices, enforce regulations, and make time-sensitive/critical decisions
  • Performs analysis on strategic, automation, and operational projects
  • Identifies short- and long- term revenue/profit maximization opportunities
  • Develops inventory strategies to achieve revenue and customer service improvements
  • Identifies extra flying needs and recommends to IOC where revenue warrants
  • Maintains time and attendance records, and reviews staffing requirements and bid schedules for Day of Departure
  • Rotating shift work, holiday and weekend coverage required for 24/7 operations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

  • Minimum 3 years of experience in a management capacity, leading and developing others 

Skills, Licenses & Certifications

  • Native Sabre skills experience preferred, but not required
  • Ability to select, train, guide, lead, and motivate employees in a dynamic 24/7 operation
  • Ability to project manage, and handle multiple projects concurrently
  • Ability to be a team player and collaborator with the ability to perform well under stress
  • Consistently supports and promotes corporate objectives

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 50266 


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Manager, Call Center Manager, Call Center Supervisor, Revenue Management, Call Center, Management, Customer Service, Finance

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