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Supervisor, Enterprise Audio Visual

Date: Sep 5, 2019

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Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 32773 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • This job is a member of the Information Technology Team, within the Information Technology Division. The Audio Visual Solutions team will support Audio/Visual & Conference Room technology needs for all American Airlines. Additionally, the Lead, IT Network Infrastructure will partner with other vertical teams to provide support for the new Skyview campus.
  • This role is responsible for supervising a team of engineers/developers engaged for the delivery, implementation, and support for Audio Visual and digital signage solutions.
What you'll do
  • Create strategy and roadmap for Audio Visual portfolio
  • Prioritize break/fix activities
  • Remove roadblocks
  • Lead, train, and mentor team members
  • Maintain system reliability and availability
  • Work closely with other groups within Enterprise Technology Services to adapt best practices
  • Develops and maintains processes to ensure agility and high quality of services provided
  • Ensure risk compliance for technology components
  • Evaluates and forecasts financial/staffing needs to meet the needs and objectives
  • Recognizes potential process improvement situations and drives change
  • Write financial justifications for improvement and project deliverables
  • Work with customers to understand requirements and help provide solutions
  • Manage budget and forecasting for the given portfolio
  • Ensure disaster recovery plans are reviewed and tested timely
  • Conduct team meetings, 1on1s, and performance conversations
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5 years of experience with Audio Visual technologies
  • 3 years of IT leadership experience

Preferred Qualifications- Education & Prior Job Experience

  • Airline industry experience
  • Ability to recruit, develop and lead team

Skills, Licenses & Certifications

  • Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups.
  • Ability to lead teams, work cross-functionally, build consensus on challenging issues, and work in a collaborative environment with geographically dispersed resources
  • Proficiency in handling operational issues effectively, and understating escalation, communication, and crisis management
  • Strong understanding of Agile methodology, as well as ability to lead teams to perform and evolve in a DevOps environment
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities
  • Proven ability to establish and manage short term tactical goals, as well as, long term strategic objectives
  • Understanding of technical problems and solutions in relation to the current environment
  • Strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 32773 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Manager, Engineer, Computer Science, Information Systems, Business Process, Management, Engineering, Technology

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