Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The job is a member of the YYZ airport team within the International Airports division. This role is responsible for providing strategic and operational leadership for all aspects of airport operations, ensuring safety, security, regulatory compliance, and service excellence. The position leads team members, contracted service providers, and key partners to deliver exceptional customer experience while creating a positive, engaging, and high-performing team member environment. Through workforce development, operational optimization, financial stewardship, and strong stakeholder collaboration, the role drives station performance, supports business objectives, and enhances American Airlines' reputation as a preferred airline for both customers and team members.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
•    Supervise and direct the performance of airport staff and contracted personnel across customer service, ticketing, operations, baggage handling, ramp, catering, and security functions, ensuring safe, efficient, and customer-focused operations1
•    Lead workforce planning activities, including scheduling, training, performance management, compliance oversight, and financial stewardship, ensuring operational readiness and alignment with American Airlines' strategic and regulatory requirements
•    Drive a culture of accountability, engagement, and operational excellence by motivating team members, developing talent, and leading the achievement of station performance, service, and business objectives
•    Support talent management initiatives, including hiring, promotions, transfers, succession planning, and corrective actions, ensuring organizational capability and staffing continuity to meet operational demands
•    Develop and maintain strategic relationships with Alliance/Oneworld partners and key stakeholders to strengthen collaboration, enhance service delivery, and improve the overall customer journey
•    Lead contract administration and vendor performance management efforts with contractors, suppliers, airport authorities, and service providers, ensuring operational effectiveness, regulatory compliance, and cost-efficient service delivery
•    Analyze operational performance metrics, service disruptions, and irregularities, developing recommendations and action plans to improve operational reliability, customer satisfaction, and station performance
•    Provide leadership support across multiple stations and special projects as needed, driving process improvements, operational consistency, and strategic initiatives that support broader business objectives
•    Serve as a key representative of American Airlines with airport authorities, government agencies, industry partners, and community stakeholders, fostering relationships that support operational success and the company's reputation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in Business Administration, Management, or related fields
•    Proven 5+ experience of working in an international environment 
•    Fluently read, write, and speak in English

Preferred Qualifications- Education & Prior Job Experience

•    Master’s degree in Business Administration, Management, or related fields

Skills, Licenses, and Certifications

•    Ability to lead and motivate teams to achieve operational goals
•    Strong financial management and budget control skills
•    Effective problem-solving and communication skills
•    Knowledge of airport regulations and project management capabilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

1.    Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2.    Health Benefits: You’ll have access to your health benefits to help you stay well. 
3.    Additional Benefits: Other great benefits include our Team Member Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.