Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Create an innovate, engaging and world class learning experience for our frontline and leadership Team Members at Airports, globally.
• Design, develop, and revise a variety of training solutions training for all our Customer Care, Ground Ops, Cargo, Contact Centers, and Service Recovery groups.  
• Deliver functional, soft skill and systems training as needed to ensure business priorities are met.
• This role is a member of the Airport Operations Readiness and Contact Centers Team.  

What you'll do

• Translate complex business challenges into scalable learning solutions that drive measurable outcomes.
• Create effective and engaging multimedia training solutions specifically crafted to support business goals.
• Source and integrate cutting-edge technology to streamline instructional design workflows and improve learner engagement.
• Apply rapid development skills as needed, while ensuring effective training solutions are delivered.
• Deliver assessments that accurately measure learning effectiveness, using learning methodologies.
• Bring a collaborative consultative approach with internal customers and external partners when designing and developing solutions.
• Apply organization, urgency and project management skills including utilization of project management software like Smartsheets, Microsoft Planner/List, Asana, etc. to meet deadlines.
• Identify additional training needs by uncovering areas of opportunity using available data in the business (e.g., audit data, help desk calls, customer complaints, operations dashboards, etc.). 
• Demonstrate leadership through influence by guiding cross-functional teams, leading design conversations, mentoring peers, and upskilling others in instructional design best practices and emerging technologies

All you'll need for success

Minimum Qualifications--Education & Prior Job Experience 

• Bachelor's degree in relevant field or equivalent experience/training 
• At least 3 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, etc.)
• At least 3 years of experience applying instructional design to performance-based training 
• At least 2 years working under rapid development 
• At least 2 years of project management with strong deadlines / consultative approach to training design

Preferred Qualifications -- Education & Prior Job Experience 

• Master’s degree or degree in Education or Instructional Design 
• At least 2 years of technical writing experience applying training methodologies 
• Knowledge of airline operations
• Experience sourcing and utilizing  AI-powered LMS features or platforms that support intelligent content delivery and learner analytics
• Experience working with SumTotal/ American Airlines Learning Management System (LMS) 
• Mastery of instructional design authoring tools (Articulate, Canva, Vyond, PremierPro, video creators, etc.) required
• Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic work environment
• Training third party, vendor management experience
• Mastery of communication skills (verbal and written skills) with all levels of the organization. Prior facilitation experience preferred

Skills, Licenses & Certifications

• PMP a plus
• Knowledge of Microsoft Office for the purpose of corporate training including Word, Excel, PowerPoint, Teams, Outlook, etc.
• Knowledge of instructional design and adult learning methodologies (ADDIE, Kirkpatrick, SAM, Bloom’s Taxonomy, etc.)
• Demonstrate a passion for learning, high adoption to change, and acute attention to detail
• Strong interpersonal skills, strong consultative skills, team player
• Ability to assess training needs, manage learning data, present learning outcomes. 
• Certification on Kirkpatrick a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.