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Manager, Middle East, Africa & India Sales

Manager, Middle East, Africa & India Sales

Date:  Nov 24, 2021

Job Title: Manager, Middle East, Africa & India Sales                              
Reports to: Managing Director EMEA Sales
Level/ Work Group: 5/6                                                                                    
Location: Flexible American Airlines European station
Hours: 37.5 per week
Direct Reports: Currently 4 with plans to grow, plus 30 GSA team members
Requisition ID: 51628 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for all commercial sales activities and strategies in Middle East, India and Africa.  Leads and supports a team of direct reports based in Israel, India and London. In addition, responsible for relationships and agreements with GSA vendors, which represent AA for passenger sales throughout EMEA, and for the oversight of the sales and operational activities associated with those agreements. 


What you'll do

Key Responsibilities & Accountabilities      

•    Setting sales strategy for  new online markets, Israel, India, and future markets when viable,and for the entire sales territory
•    Develops plans for new station commercial set ups and develops new markets for commercial success
•    Responsible for the management of sales teams with own employees and vendor teams. Manages direct activities of the sales teams in the territory. 
•    Responsible for organization plans for the region.  Determines where GSA vendors are needed based on market potential and other factors.  Develops and implements plans for transitioning from GSA vendor to direct team members for new online markets and is responsible for staffing and hiring plans.
•    Oversees administration and operational transactions in the sales territory and ensures  GSA compliance with AA policies and procedures
•    Coaches sales teams on AA’s sales techniques and tools
•    Establishes necessary training plans for team members to grow their skill set and perform at the highest level
•    Establishes sales and business plans for all key sales countries
•    Collaborates with HDQ teams to maximise route performance by providing market intelligence to Revenue Management, Network Planning, Sales and Marketing, developing strong local plans with Operations to ensure the highest level of customer experience, and coordinating with Alliances to develop effective commercial relationships with alliance partners
•    Maintains senior and operational level relationships with other airlines in the Region, especially codeshare, joint business and oneworld Alliance partners. Identifies and implements cooperative sales and promotional programs with codeshare / joint business / alliance partners.  Facilitates filing of codeshare flights in select countries, including, but not limited to India and Israel
•    Assesses sales opportunities and utilizes sales resources to maximize revenue and profitability.  Strong emphasis on premium / corporate sales with the ability to apply creative competitive business solutions for key local and global corporate customers.  Responsible for the local management of key global corporate account relationships.  
•    Produces monthly and quarterly reporting for use externally and internally to analyze account and GSA performance and achievement of established goals.
•    Undertakes regular GSA performance evaluations and implements corrective action as needed.
•    Develops and implements key agency sales programs often with AJB partners where appropriate and provides monthly performance reports for internal and external review.
•    Works closely with Revenue Management to ensure the appropriate fare structure is consistently reviewed and reflects the appropriate traffic and/or yield revenue opportunities.

All you'll need for success


•    Strong leadership and motivation skills
•    Strong commercial acumen
•    Extensive business to business experience in both online and offline sales environments
•    Superior organizational / planning, analytical and problem solving skills
•    Broad experience with leading a diverse multi-cultural team and demonstrated success in adapting to different cultural environments
•    Proactive business professional that thrives on challenging the status quo
•    Ability to work independently and across different cultures
•    Excellent strategic and analytical skills
•    Strong administrative, negotiation and interpersonal skills
•    Demonstrate sound judgment and decision-making ability
•    Self-motivated, and possess a positive attitude
•    Position requires high flexibility and the ability to handle multiple priorities simultaneously
•    Thorough knowledge of airline / travel industry and AA product / destinations


•    Languages: Hebrew, Hindi, Arabic

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

This job will continue to be posted until at least 10 December 2021. If interested, please apply prior to this date.

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