Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager of IP Camera & Print Services Engineering leads a specialized IT team responsible for the design, implementation, and support of enterprise-level CCTV and print infrastructure. This role ensures the delivery of secure, scalable, and efficient technology solutions across both domains, while fostering collaboration, innovation, and operational excellence.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and mentor the team responsible for enterprise camera and print services, fostering collaboration and technical excellence.
• Oversee daily operations related to camera systems (e.g., Milestone, Avigilon, Axis) and enterprise print infrastructure, ensuring performance, availability, and issue resolution.
• Provide escalation support for complex camera and print-related issues, coordinating with vendors and internal teams as needed.
• Partner with IT leadership and cross-functional teams to align services with business needs and drive innovation.
• Support planning and deployment of infrastructure projects, including hardware/software upgrades and lifecycle management.
• Maintain documentation, reporting metrics, and standard operating procedures across supported technologies.
• Ensure compliance with SLAs, security policies, and regulatory requirements related to camera and print environments.
• Encourage professional development through training, certifications, and cross-functional collaboration.
• Travel occasionally to support enterprise deployments, site assessments, and vendor engagements.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience leading teams of technology professional

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

• Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
• Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
• Ability to lead teams, work cross-functionally, and build consensus on difficult issues, as well as demonstrated technical and business leadership
• Extensive knowledge of applications, hardware compatibility, and client based application models
• Experience with enterprise class desktop software, such as antivirus, remote management and troubleshooting, asset management and inventory, and printing
• Ability to manage conflicting priorities and customer expectations
• Experience managing financial budgets
• Effective analytical skills and problem-solving capability
• Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.