Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Flight Service Training Operations Team within the Customer Experience Division.
• Responsible for overseeing all administrative functions of the Inflight Training organization including qualification issuance and maintenance, instructor staffing, operational development, training support call center, and training management system. This position will require a variable schedule including nights, weekends, and holidays depending on training schedule

What you'll do

• Lead a direct team of 26 managers and support staff who support a 7-day operation
• Responsible for the development and daily operation of a Training Management System (TMS)
• Responsible for the issuance and management of all FOS crew qualifications, differences training, and qualification indicators such as equipment or special training course work
• Oversees the daily operation and staffing of the Training Support Desk (TSD) call center
• Manages all instructor staffing models and monthly/weekly/daily staffing including vacation, sick, and unscheduled open shifts related to IROPs
• Responsible for building and managing the operational training plan for all training events on a monthly and annual basis in collaboration with Planning and Schedule Production
• Responsible for building and managing the Operational and Special Assignment annual and monthly budgets
• Act as a final approver for instructor and trainee hotel invoices, supply ordering, and any ad-hoc purchase requests for the business unit
• Manages all initial qualification training administrative tasks including training records, learning hub course assignments, work trips, base bids, and FAA certifications
• Manages the Inflight Training Policies and Procedures Manual (ITAPPM)
• Supports all irregular operations for initial and recurrent training including flight and hotel rebooking and training rescheduling
• Participates as a Subject Matter Expert for all qualification audits for the FAA, IEP, DOD, and IOSA
• Responible for collaborating with the APFA to research and resolve concerns as it relates to training pay and schedules
• Coordinate with cross-functional groups such as IT, Finance, Operations, Program Development, and external vendor in support of business objectives
• Flex to support additional projects and responsibilities, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• 3 years of experience managing direct reports/employees
• 3 years of prior management experience and/or equivalent experience

Preferred Qualifications- Education & Prior Job Experience

• Advanced knowledge of FOS and associated systems
• Prior experience issuing, auditing, and maintaining crew qualifications
• Knowledge of enterprise Learning Management System (LMS)
• Prior experience with a Training Management System Mint (TMS)
• Knowledge of Flight Attendant CBA
• Prior experience in a regulatory role
• Prior experience building and managing financial reports

Skills, Licenses & Certifications

• Ability to create structure and drive progress in an ambiguous environment
• Strong interpersonal skills with the ability to resolve conflicts
• Strong task organizational skills with adherence to developed business practices
• Ability to shift focus to new projects as business needs change
• Proficient in Microsoft Excel, PowerPoint and Word

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.