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Representative, Reservations Sales - Mexico MTY

Date: Sep 11, 2019

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Location: Tamayo 100 Res Office (MTY-RESC) 
Additional Locations: None
Requisition ID: 32940 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their needs.
  • Maintains company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient, accurate and courteous service.
  • They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in the basic training and normal call guidelines.
  • In addition, the Reservations Representative will respond to caller’s inquiries in our non-airline related ventures, as call volume dictates.
  • The operation of the computer terminal and the standard pc keyboard is required.
  • All functions are performed within certain time constraints that are based on the average work times of fellow employees.
All you'll need for success
  • Excellent communication skills and telephone sales techniques.
  • This position requires strong interpersonal skills as well as ability to work under pressure with a professional attitude.
  • PC proficiency (Excel/ Word/ Power Point).
  • Good administrative skills, including filing, organizing, writing, etc.
  • Must be able to read, write, fluently speak and understand English and native language.
  • High school diploma.
  • Ability to work a variety of shifts (24/7) assigned by seniority according to operational needs. The operation includes weekends, holidays and overtime as required. 
  • Valid visa to travel to USA
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Medical Insurance, Saving Fund and other benefits.
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 32940 

Job Segment: Sales Rep, Telemarketing, Inside Sales, Sales

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