Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Senior Manager, Asia Operations is responsible for all aspects of AA’s airport operations at airports in Asia Pacific which consists of 8 Asia/Pacific stations. The Senior Manager will oversee and provide long term strategic direction to the airports and ensure compliance in the areas of safety, security, operating metrics, customer service and financial performance.

What you'll do

• To establish and maintain the highest possible standards of safety, security and customer service in compliance with Company regulations.

• To develop the long-term strategic direction of JB hubs and airports identifying areas of improvement, developing and jointly implementing procedures and ensuring compliance.

• To manage, select and develop General Managers and field station management staff.

• To hold GM’s accountable for corporate and industry compliance goals in the following areas; flight security & safety, all operating metrics, inclusive of but not limited to departure dependability, baggage handling performance and customer services.

• To ensure field stations have resources necessary to operate effectively and efficiently.

• To meet regularly with General Managers and field station employees to ensure that operations are being executed in accordance with the organizations overall goals, strategies, policies and plans.

• To collaborate with Sales and Marketing, Cargo, Premium Services, Aircraft Maintenance, IOC, Ops Security, Flight and Flight Service, Corporate Real Estate and Government Affairs, and other divisional teams as necessary.

• To establish a workable set of controls and liaise with regulatory agencies and other stations in Asia Pacific. 

• To represent the Region and his/her work group in its relationship with airport management, outside regulatory bodies, suppliers, competitors, other government agencies, professional organizations, and similar groups.

• To collaborate with Customer Services teams in Canada, Europe & MCLA to continuously seek areas for improvement and to develop and implement joint procedures.

• To work closely with JB and OneWorld partners to develop and implement joint ventures to improve Customer Experience and Operational Efficiency.

• To oversee GM project work and manage all deliverables; plans; budget, risk and implementation.

• To champion initiatives and diverse projects to ensure the best outcome for the Company.

• To be responsible for development and execution of the regions budget.

• To represent AA on regional industry affairs i.e. JAA, CAAC, etc., and to negotiate and influence spending on airport related projects.

• To be actively involved in liaising with IT (HDQ) for continuous development and improvement in IT delivery.

• To ensure all organization activities and operations are carried out in compliance with local, national and applicable federal regulations and laws governing business operations.

• To develop and implement consistent airport policy by liaising with airports across the system, JB partners and various other key stakeholders.

• To undertake any other reasonable duties consistent with the post.

• To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Ability to develop a collaborative long-term strategic vision

• Possess a positive approach to problem solving

• Strong negotiation skills

• Demonstrate sound judgment and decision-making skills

• Strong analytical and financial skills have a thorough understanding of and background in airport operations, inclusive of the budget process, headcount and staffing

• Excellent English communication skills - both written and oral

• Demonstrable proficiency in identifying areas for continuous improvement

• Experience of implementing procedures and ensuring consistent service delivery.

• Ability to advocate and influence support for change

• Ability to build relationships with senior management across the company and internal and external customers

• Strong operational background in a leadership role

• Self-motivated, highly organized, capable of handling large scale projects with an enthusiastic approach to challenges

• A flexible approach to managing across sites/ locations

• Willing and able to travel frequently

  Preferred Qualifications 

• Business related degree or college/university degree required
• Proven experience of working in an international environment
• Strong understanding of the international commercial environment

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.