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Director, Hub Planning and Administration

Director, Hub Planning and Administration

Date:  Sep 21, 2022

Additional Locations: None
Requisition ID: 63036 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Recognizing the complexity of a dynamic operation and with plans for continued growth, there is a significant reliance on a strong leadership structure at PHL airport.


Reporting to the Vice President, PHL Operations, the Director Administration leads the PHL based administration team responsible for providing operational planning, support and administration across the hub. The incumbent oversees and is accountable for overall resource management and planning (including but not limited to forecasting, manning, payroll, lost time administration and hiring) at PHL.


This leader is required to be a key local champion of American’s Operational priorities in PHL, ensuring that all PHL-based employees are aligned toward achievement of desired outcomes. This strategic leader will build and maintain strong partnerships with PHL based departments including Customer Operations, Customer Care, and the Control Center. This position will also interface and collaborate with other teams at the hub such as aircraft maintenance, flight, and flight service, along with our business partners who support our PHL operation, the broader aviation community and stakeholders.


The Director, Administration is required to demonstrate visible leadership through the motivation, coaching, development, and growth of the team in their span of care, including talent and succession planning. Other responsibilities include coordinating overall daily activities pertaining to PHL, as well as coordination with partner regional carriers and the monitoring and developing of station metrics to enhance sustainable delivery of hub goals.


This leader will also be responsible for partnering with departments throughout the airline ecosystem to promote peak operating efficiency of the PHL operation and will seek opportunities for continuous improvement; providing recommendations and initiatives to reduce cost, gain efficiencies, and improve the customer service and employee experience. The Director, Administration will cultivate collaborative relationships across all work groups and teams across the American Airlines system, including the ability to establish and maintain open communication and a collaborative relationship with all levels of union leadership.

What you'll do

  • Leads the PHL Administration teams responsible for staffing, payroll, audits, accounting, capital planning, local corporate real estate, hiring, and all other administrative areas related to the hub in including:
  • Identifying and analyzing major trends and variances from operating plan in spending or operational performance
  • Driving strategic decision making by providing analytical, project management, and change management support to key initiatives such as process improvement projects, key capital expenditures, and technology deployments
  • Ensuring hub departments, business partners, and HDQ support groups are collaborating and working together to achieve the hub’s strategic and operational objectives
  • Monitoring spending performance, manpower, operating performance, and unit costs
  • Serving as the liaison with the PHL Airport for Security Badge and Employee Parking functions
  • Managing oversight of Lost Time Administration
  • Overseeing all aspects of hub staffing including transfers, RIF and recalls, payroll processing, leaves of absence, shift & vacation bids, attendance, overtime, resource allocation, and lost time
  • Owning hub compliance, financial performance, uniform, Pro-Card, parking and security badge administration

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Demonstrates the highest level of ethics and integrity
  • Bachelor’s degree in relevant field or equivalent work experience
  • 7 years of leadership experience, including leading teams, managers, and individual contributors
  • 7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing budgets

Preferred Qualifications- Education & Prior Job Experience

  • Advanced degree preferred

Skills, Licenses & Certifications

  • Knowledge of airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
  • Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
  • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
  • Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
  • Excellent problem solving, negotiation, and critical thinking ability
  • Ability to productively and proactively adjust to dynamic situations
  • Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
  • Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints 
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
  • Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – We care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 63036 

Nearest Major Market: Philadelphia

Job Segment: Payroll, Real Estate, Project Manager, Change Management, Business Process, Finance, Sales, Technology, Management

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