Share this Job
Apply now »

Senior Manager, IT Converged Data Services


Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 36958 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Sr. Manager, Converged Data Services is responsible for strategic leadership and direct oversight of delivery functions; Converged Data Services including Infrastructure As Code within Global Network Delivery, Telecommunications services and continuous improvements.  He/she manages various teams consisting of Mangers and Principal Architects cross-functionally and serves as the demand planning function from ideation to implementation.  The Sr. Manager maximizes the effectiveness of technology delivery with strong teams in a dynamic environment.  The leader will leverage their diverse skillset capabilities as well as strategic thinking, leadership and communication acumen.  He/she will deliver a wide range of critical capabilities, to enable the long-range plans and objectives in the organization.  American Airlines is the largest airlines in the world, offers the selected individual an engaging career to deliver innovative solutions, increase IT business value, and delight our external customers!

What you'll do
  • Oversee IT Converged Data Services, Network Delivery and Telecommunications Services, Converged Data Services Architecture
  • Thought leader and knowledge in SIP, VoIP, QoS, Inter Cluster trunking, Call Admission and control mechanisms.
  • Management oversight and delivery of next generation technologies such as Call Center, Unified Communications, Session Border Controller (SBC), Session Management…
  • Senior experience and management oversight in working with and integrating to various Cloud providers, i.e…Azure, AWS, IBM, etc…mediums such as Express Route, VPC, Direct Connect, Transit VPC; leveraging SDWAN for agnostic transport mediums.
  • Responsible for the oversight and setting direction for the unified Converged Data Services reference architecture, delivery and integration of a unified and converged data/telecommunications global landscape.  Provide leadership and guidance for the design, development, and implementation of various telecommunications and network solutions that enhance overall performance and availability.
  • Leads the teams to ensure alignment to the business strategy, technology roadmap, and adherence to Converged Data Services with a focused discipline merging network and telecommunications governance, best practices and policies –holding leadership and individual contributors accountable by MBO’s.
  • Facilitate the digital transformation from the monolithic support model, aligning to Agile, DevOps, ITIL (process improvement, corrective action plans, root cause analysis, predictive analysis, forecasting and change governance), with a strong metrics and analytical mindset to drive service-excellence.
  • Transform the organization by leveraging and enabling automation, orchestration, continuous integration and continuous delivery (CI/CD). (I.e. vRA, Ansible, Python, NSX…) - drive AA adoption.
  • Utilize DevOps tools and methodology to improve efficiency and reduce operating expenses. (i.e. Jenkins, Git, etc.).  Strong focus on Infrastructure As Code with dynamic API calls to the DevOps toolchain
  • Accountable for identifying; designing; building and implementing services within the business unit portfolios, having end-to-end accountability for customer satisfaction, delivery effectiveness, cost allocations/transparency.
  • Functions as a change agent and influence business direction, increase IT business value and simplicity.
  • Serve as an advocate of his/her business stakeholders into IT and help evangelize the role of IT and technology back to the business.
  • Thought leader who can stimulate innovation, and utilize the autonomy granted to enable process improvements.
  • Analyze technology trends and develop technology strategy, architecture, and delivery processes designed for agility and cost effectiveness.
  • Provide well-considered counsel to Executive Leadership and other business service leaders on Strategic 2/3-year technology roadmap for Converged Data Services; Network; Telecommunications; Security; Voice integration; Infrastructure As Code; Enterprise Wi-Fi network integration; Managed Services; Software Defined Data Infrastructure; Center; and Software Defined Network.
  • Present innovate forward thinking concepts and technology, to improve business processes and increase topline revenue and profitability.
  • Strong leadership and negotiating abilities. The ability to lead cross functional project teams in implementing projects of a complex nature. Build consensus and buy in.
  • Functional understanding of agile management principles, and their correlation to global teams.
  • Participate in IT strategic planning, project planning, and budget planning efforts with business units.
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 10 years of advanced management, oversight and delivery excellence of: Converged Data Services (Telecom/Mobility/Data) (VZN, AT&T, etc…), Telecommunications Infrastructure, Call Routing in a Voice Over IP environment, managing Session Initiation Protocol (SIP) – G711, G729…, Network Infrastructure (Architecture, Engineering, Support)
  • Ability to see the "big picture" across such areas as private and public hosted infrastructure and services, identity management, security, telecommunications, enterprise WiFi, end user experience, and training/education.
  • DevOps, ITIL, Agile and platform process and technology knowledge and experience, with a progressive track record.
  • Flexibility to rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives.
  • Capable of communicating complex, technical topics to a wide variety of audiences.
  • Extensive expertise functioning and succeeding in a bi-modal IT organization.


Preferred Qualifications- Education & Prior Job Experience

  • 10+ years of experience and direct management oversight across a diverse spectrum of IT disciplines including: Converged Data Services, Network, Telecommunications, IT Automated Delivery, Infrastructure As Code (IAC)…
  • 10+ years of experience in a leadership / management capacity, preferably in a high performing service environment, with quantifiable results.
  • 10-15 years’ of experience managing and set strategic direction for delivery of Converged Data Services with Telco Providers, Managed Service Providers globally improving quality while reducing cost.
  • Demonstrated success implementing large global Platform Engineering functions (Converged Data Services, Network, Security, Voice integration, enterprise Wi-Fi network integration, SDLC tools & processes and distribution/automation platforms) across a Fortune 100 Company.
  • 10+ years of experience coaching, mentoring, guiding and leading a geographically dispersed workforce -must love people!
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – We care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 36958 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Database, Telecom, Telecommunications, Engineer, Information Systems, Technology, Engineering

Apply now »