Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Delivery Transformation Office & Organizational Change Management team within the Information Technology Division.
• The Program Manager is critical to the progress and success of the Delivery Transformation program to advance program objectives and metrics, and drive adoption of key changes.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop a strong working knowledge of the solution being implemented and provide related industry trends and analysis
• Analyze and interpret program data to prepare and deliver overall program review to sponsors and stakeholders
• Deliver programs following Agile methods and best practices
• Proactively identify and develop/formulate solutions for managing dependencies, mitigating risks and resolving issues at program level with a focus on VP level decision making 
• Analyze and synthesize complex program interdependencies into clear, actionable insights to inform VP-level decision-making
• Provide thought leadership, review processes and provide efficiency recommendations for all aspects of program management with an eye to sustaining and/or evolving the practice of program management at American
• Create executive-level program and portfolio summaries, including top-line dashboards, to support CIO and VP-level visibility
• Lead the automation of reporting processes by streamlining data across multiple tools (Aha!, Azure DevOps, PowerPoint, Tableau), while establishing standards for data hygiene to reduce manual effort and improve accuracy
• Establish a recurring program-level risk and issue review cadence with executives to proactively identify and remove blockers
• Provide strategic support for high-impact, cross-portfolio initiatives by ensuring alignment across programs and surfacing key risks, decisions, and resource needs
• Support cross-portfolio planning and prioritization processes to enable clear trade-off discussions, resource allocation, and executive decision-making
• Coach and mentor program leads on surfacing and framing executive-relevant risks, decisions, and interdependencies
• Monitor portfolio-level shifts that could affect Communications and Change Management efforts, enabling proactive planning and stakeholder engagement
• Develop and maintain pro-active and constructive relationship with stakeholders by demonstrating an understanding of the business, associated requirements and set expectations accordingly
• Act as escalation point for project managers and proactively resolve any reported issues that will have impact to the overall program timeline

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• • Bachelor’s Degree in Business, project management or technical field or equivalent experience/training
  • 4 years of progressive broad-based information systems and business experience, delivering complex technology solutions
  • 3 years of experience scaling Agile to the program level or participating on a complex program as a business lead
  • Data visualization experience (Tableau, Power BI etc.)
  • 3+ years of experience with leveraging work management tools such as (Rally, Aha, Ado) for program / portfolio management

Skills, Licenses & Certifications

• • Proactive, organized, accurate, fast and detail-oriented with strong interpersonal, planning and time management skills
  • Excellent leadership skills, including negotiation, critical thinking, management of company politics, building good relationships, coaching project managers and ability to think strategically and conceptually across projects to achieve lasting bottom-line results
  • Strong facilitation and presentation skills
  • Proficient with Microsoft Office suite of products

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.