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Agent Ticket Sales-CTO

Date: Mar 8, 2017

Location: Shanghai, 31, CN

Please ensure you already have the legal right to live and work in China before submitting your application for this role.

Job Description


JOB TITLE:  Agent Ticket Sales CTO
LEVEL:          42
REPORTING TO: Sales Manager Southern China


  • Engage in ticketing sales activities in compliance with ticketing/tariff rules and meeting AA’s high standards of service.
  • Provide efficient and effective support to the managers and sales team.


Key Responsibilities: (Including but not limited to)

• Process sales, refunds, issue or reissue of tickets and other documents based on the ticketing/tariff rules set forth by IATA and the company.

• Reconcile cash, receipts and daily ATAC report.

• Act as a travel consultant in the planning of itineraries and fare quotation explaining all rules and conditions.

• Assist travel agencies, internal and external customers in providing fare calculation and tariff information.

• Proactively sell American Airlines and One World partner products with constantly positioning American Airlines and the Oneworld alliance as leading partners.

• Answer ticketing related inquiries from Travel Agencies, Reservations, other CTO and ATO.

• Handle preliminary ticketing related complaints from customers or travel agencies and provide positive solutions.

• Provide efficient and effective sales and administration support to the managers and the sales team.

• Assist the manager and the sales team by providing an organized administrative environment, which enables the team to work efficiently.

• Support the manger and sales team by being the telephone point of contact for the corporate customers and their handling agents.

• Act as a contact window and transfer customer complaints handling/claims to BRO.

• Undertake ad hoc tasks assigned by sales manager and support Sales administrative jobs and activates proactively.


Job Qualifications

Core Competencies & Skills Required:

- Strong capability of conducting communications with fluent spoken and written English as well as local language

- Communicate effectively with both external and internal customers

- Adequate knowledge of ticketing rules/procedures and Sabre functions

- Strong willingness to treat customers with courtesy and respect

- Must be flexible in working hours to accommodate operational needs and requirements, willingness to travel as necessary

- Good team work player and excellent telephone manner

- Self-motivated and possess a positive attitude

- Have good common sense and able to handle stress and high work volume in a professional manner


Location: SHA

Job Title: Agent Ticket Sales-CTO

Job Level: L42
Closing Date: April 7, 2017

Job Segment: Sales, Customer Service

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