Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist/Sr Specialist, Inflight Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. Specifically, this individual is responsible for developing, delivering and increasing the effectiveness of communications to over 28,000+ flight attendants.

What you'll do

• Develops and executes communication campaigns to engage employees, leveraging existing channels in innovative and collaborative ways.
• Writes and edits compelling content for various internal channels under tight deadlines, ensuring alignment with American’s editorial style and tone.
• Manages communication across multiple platforms, including digital/web, email, internal systems and social media to keep remote team members and leadership informed on critical updates, policies and commercial changes (e.g. in-flight dining, retail, entertainment and loyalty programs) such as in-flight dining, retail, entertainment and loyalty programs.
• Creates engaging multimedia content, including video, internal websites, podcasts and social media to enhance storytelling and employee engagement.
• Collaborates with senior leadership team and various business units throughout the airline to ensure consistent, impactful messaging that highlights key initiatives.
• Translates complex information into clear, digestible content, using  PowerPoint, graphics, eBoards and other visual formats in an approachable, conversational tone.
• Advises and coordinates communications strategies across multiple workgroups, fostering relationships with departmental communications leads.
• Leads large scale special projects, driving execution and alignment across teams.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's Degree in Journalism, Public Relations or Strategic Communications or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• ​2 years related professional experience in journalism and/or strategic communications
• Mastery of AP style

Skills, Licenses & Certifications

• Must be able to thrive under tight deadlines, supporting a 24/7 operation
• Experience in supporting a unionized workgroup and applicable department leaders
• Experience operating video and audio equipment
• Experience using Adobe Creative Cloud products, including Adobe Premiere Pro, Illustrator, Photoshop or similar editing tools
• Experience in developing infographics
• Ability to use web publishing and content management systems, including basic knowledge of HTML and CSS
• Knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint to develop presentations for executives and other leaders
• Ability to use PC (Windows) and Apple (Mac and iOS) products
• Ability to strategize and execute challenging projects on deadline and on budget
• Ability to delve into complex business issues and explain them to frontline team members in a clear, understandable way
• Ability to work independently and on a team
• Keen attention to detail and accuracy
• Results oriented
• High degree of emotional intelligence

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.