Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Inflight Team within the Customer Experience Division.
• Responsible for the oversight of Inflight Training program curriculum development.

What you'll do

• Leads the team responsible for the development of Inflight training programs, including regulatory and non-regulatory
• Responsible for the company’s FAA-approved Advanced Qualification Program (AQP), including documentation, courseware, and equipment manual approvals and maintenance
• Analyzes monthly, quarterly, and annual AQP data within SMS process to drive continuous improvement in flight attendant performance, including making recommendations for updated policies and training
• Acts as a point of contact with government agencies for program content and approvals
• Conducts training needs assessments and formulates recommendations of learning solutions
• Oversees the evaluation of program/course quality and effectiveness and recommends changes as required
• Communicates (verbally and in writing) with other training, support and operational departments to ensure consistency and accuracy of material/content
• Oversees Inflight Training projects to ensure objectives and milestones are met
• Develops and identifies project timelines, goals and stakeholders
• Oversees preparation and presentation of training programs, learner satisfaction surveys and on-line/web-based courses
• Develops and oversees training, eLearning, media, video production, and release
• Evaluates program/course quality and effectiveness and recommend changes as required
• Works with other department leaders to identify business challenges and create learning solutions to address challenges
• Updates senior leadership on project milestones
• Collaborates with other leaders to complete justifications for upcoming projects and initiatives
• Coordinates internal/external audit preparation and presentations for Infight Training (e.g., IOSA, DOD, IEP)
• Performs additional functions as assigned which may include development and maintaining Inflight training materials, course outlines, lesson plans, training aids, tests, publications and other course related material according to department standards
• Ability to travel at least 25% as appropriate

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Education, Instructional Design, or other business-related fields or equivalent work experience
• 10 years’ experience in corporate training and program development
• 5 years structured instructional/program development experience in adult education with curriculum development in instructor-led programs and web-based/distance learning digital channels
• Strong curriculum design and multi-platform delivery methods knowledge and experience
• Experience interfacing with departments and external agencies (i.e. FAA, DOT, TSA and Labor Unions)
• Knowledge of FAA and international training regulations, including FAA N&O and AQP training requirements and related guidance. 

• Preferred Qualifications- Education & Prior Job Experience

• Masters of Education or Instructional Design Degree
• Knowledge of Federal Aviation Regulations and associated guidance and the ability to interpret and apply regulations

• Skills, Licenses & Certifications

• Proficiency in Adobe Photoshop, or other rapid content development tools
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, Adobe Acrobat
• Knowledge of Learning Management Systems, functionality, administration and user interface
• Strong aptitude for working with other departments including corporate learning, finance, base operations, etc.
• Ability to manage and prioritize multiple tasks
• Must be able to work with deadlines, multiple projects, attend and conduct meetings and presentations, work odd hours and weekends as necessary
• Proven ability to lead, motivate and develop direct reports
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to meet budgetary guidelines
• Ability to write and deliver presentations to all levels of management, including senior leadership
• Ability to follow instructions, processes and procedures
  Ability to correct and resolves issues/problems in processes with the help of existing procedures, norms and processes
• Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.