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Customer Assistance Representative Part Time

Date: Sep 9, 2019

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American Airlines is seeking Part Time Customer Assistance Representatives at the Lambert-St Louis International


 The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.


Job Description


The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:


* Accepting, checking and tagging customers’ baggage at kiosks
* Processing and completing credit card baggage transactions at kiosks
* Assisting customers with self-service kiosk check-in and kiosk baggage processing
* Queuing lines in ticket counter areas
* Accepting and activating customers’ self-tagged baggage
* Performing clearance and verification of documents at kiosks
* Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
* Work shifts that include irregular and/or extended hours, weekends and holidays


Click to see what it’s like to be part of the Customer Service team!




* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver’s license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.


Preferred Qualifications


* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face Customer Service experience
* Working in a fast pace environment


*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: St Louis

Job Segment: Customer Service Representative, Customer Service

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