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Analyst, Inside Sales - Japan TYO

Date: Jan 7, 2019

Location: Tokyo, 13, JP

Req ID: 25465

Please ensure you already have the legal right to live and work in Japan before submitting your application for this role.





• The position is responsible for supporting the Asia Pacific New Business team through the development of KPIs, measurement, and extensive stakeholder engagement.   You will work collaboratively with and leverage efforts of data scientists, local sales leadership, Sales managers,  B2B Marketing, Customer Loyalty Insights, and other internal groups to identify new business opportunities to push through to the pipelines for each Specialist, New Business

• You will need to be driven, self-directed, entrepreneurial and focused on delivering the right results. To be successful in this role, you must have strong skills in data analysis tools, data visualizations techniques, lead management and marketing automation tools to solve hard problems in innovative ways.  You will also provide value by driving key business decisions for multiple stakeholders

• This position will help build American’s market position and grow revenue by defining, qualifying, and funneling new business leads to our New Business Team in Asia Pacific. 

• Grow Asia Pacific new business by 10 per cent year over year (target of $100m pa)

About The Job


Key Responsibilities: (Including but not limited to)


• Work with the Manager Inside Sales to design and build driven sales performance tools and dashboards using a variety of sources

• Define proper sales KPIs and metrics to report on these metrics using Microsoft Dynamics CRM and Tableau

• Work with the Manager Inside Sales plus supporting departments (Revenue Management, Sales Planning) to report on the impact of new business acquisitions

• Manipulate and analyse data from varying sources to create sales dashboards that guide leadership and frontline sellers

• Report on monthly sales portfolio performance metrics between frontline sellers and manager to discuss current revenue trend, variance to current goal, how much revenue is in the current pipeline and how much more business is needed to reach the goal

• Develop a framework and roadmap to build a foundation for lead-generation analytics, including process flows, nurture paths, lead stages tracking, lead scoring and account scoring to prioritize demand generation activities of leads from multiple sources in conjunction with HDQ New Business Team

• Design, track, and measure key metrics for lead generation effectiveness, sales opportunity funnel health, lead conversion rates, and ROI impact on multiple sales channels to identify success and enhancement opportunities

• Connect findings and recommendations to business initiatives and collaborate with key stakeholders at various management levels to implement action plans

• Present findings and recommendations to key decision makers at various management levels using collection of dashboards, reports and presentations.



Core Competencies & Skills Required:

• Sales experience or a relevant enthusiastic approach to the role, with the ability to demonstrate a successful approach to prospecting, sales planning, pipeline management and market knowledge

• Ability to manage and prioritize multiple tasks with deadlines assigned by Manager

• Ability to effectively communicate with all levels both verbally and written

• Ability to prioritize and manage multiple concurrent projects

• Ability to work independently or as part of a team and effectively manage projects

• Aptitude for problem solving

• Project management skills

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

• Ability to convey value of American’s network, product and program to the customers

• Understanding of the airline’s network, products, and services as well as the competition

• Ability to travel extensively

• Excellent communication skills in English (both written and oral)

• The ability to build and manage a pipeline of new business opportunities

• Excellent organizational and multitasking skills, attention to details

• Results orientated and meets deadlines

• Demonstrated team development abilities

• Ability to establish and maintain strong relationships with customers, partners and other departments within American

• Ability to regularly participate in out of hours activities and travel


Location: TYO

Job Title: Analyst, Inside Sales - Japan

Job Level: L1/2
Closing Date: January 21, 2019

Job Segment: Data Analyst, Revenue Management, Telemarketing, Inside Sales, Sales, Data, Finance

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