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Account Manager, Leisure and Group Sales - Japan TYO


Please ensure you already have the legal right to live and work in Japan before submitting your application for this role.


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • Responsible for revenue generation through strategic sales and promotions with the assigned wholesalers/agencies. Penetrates targeted market segments for maximum exposure and revenue generation, market share and achieving targets.
  • The role is a part of the Channel Sales team within our Asia Pacific Sales group.
What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.


• Maximize leisure, group, OTA selling strategy with the Manager Channel Sales on the assigned agency accounts and builds business relationship to gain long-term commitments to AA.
• Act as primary point of contact as American Airlines and Japan Airlines, leverage market share against competitors and their Joint Business
• With Japan Airlines, collaborate to develop PJB sales strategy and engagement plans represented in strategic account plans to grow revenue and PJB market share
• Handle designated accounts to leverage PJB revenue based on strategic deployment and account plan aligned with Japan Airlines
• Leverages the AA Value Based Selling (VBS) framework, develops revenue share, identifies customer needs, identify and implement new accounts.
• Leverage market intelligence of tour & travel out of Asia Pacific to MCLA
• Familiarize sales operation of Japan Airlines for daily smooth sales operation
• Leverage business volume and market share in designated secondary city with respective business branch of Japan Airlines
• Solves the current obstacles and shifts revenue shares from competitors to AA.
• Submits recommendations and suggestions on sales programs as well as AA product to Manager Sales.
• Makes recommendations concerning local advertising, displays, direct mail, marketing messages, FAM trips and other promotional material to support the sales effort.
• Conduct educational activities for counterparts at Japan Airlines to leverage selling skills and market knowledge of outbound business for flight destinations to The Americas
• Effective interaction with respective department i.e. Sales Planning, Marketing, Revenue Management, Corporate Communications of American Airlines and Japan Airlines to maximize business result
• Provides AA net fare recommendations as needed and obtains annual commitments with major wholesalers through Wholesaler Incentive Program (WIP).
• Participates in planning of package tours to promote AA and occasionally holds destination seminars.
• Reviews and analyzes account performance and achievement of WIP goals and initiates corrective actions as necessary.
• SalesHub Compliance - Capture, track, resolve and monitor customer issues reported by customers, agencies and/or internal AA Sales Team members.
• Account Planning and QBR – Review and analyze account performance and sales penetration.
• Performs ad-hoc projects and segment initiatives as required and supports sales promotions, customer events, marketing activities, etc.
• Manage proactive external sales activity for SSRs
• New Business Leads – Submits Leads and, depending on the location, might maintain new business relationships with key agencies.

All you'll need for success

Core Competencies & Skills Required


• Financial acumen for corporate sales
• Strong market knowledge of the Japanese travel industry
• Travel agency or airline sales experience would be advantageous
• Embrace new project and challenges 
• Highly effective communication skills, written & verbal, across all levels of a large matrix organization
• Highly positive & collaborative team player with proven ability to influence decision making;
• Where required is able to adopt quickly & take direction, is supportive of and takes ownership for driving forward on programs and initiatives;
• Proven skills in developing & implementing strategic key account plans for respective business partners that engage all aspects of the commercial relationship
• Highly self-motivated with a very positive attitude
• Strong organization / planning, analytical and problem solving skills. Position requires the ability to handle multiple priorities simultaneously
• Flexibility and willingness to work outside business hours and at weekends as required
• Ability and willingness to travel both domestically and internationally as required
• Strong computer skills including a solid knowledge of Microsoft Office functionality
• Fluent communicator in English and Japanese



What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Location: TYO

Job Title: Specialist Channel Sales - Japan

Job Level: L2/3

Job Segment: Account Manager, Sales Management, Outside Sales, Manager, Sales, Management

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