Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for creating and maintaining detailed documentation records of all testing executed, keeping abreast of future technologies

What you'll do

• Supports complex systems and applications in Stage and Production environments, through all phases of deployment
• Drives solutions for problems escalated from other teams and collaborate with Engineering for overall stability and management of the production environment
• Identifies and implements improvements to the process, procedures, documentation, and systems
• Provides off-hours coverage and support for maintenance during outage windows
• Some domestic and international travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience with IT change and problem management procedures
• 3 years of experience with Agile processes and DevOps mentalities and practices
• Native Sabre subject matter expert 

Preferred Qualifications- Education & Prior Job Experience

• 4+ years of experience with Apple iOS and Mobile Applications
• 4+ years of experience with Jamf, SOTI or similar MDM Applications
• Airline industry experience, particularly in Passenger Service Systems and Global Distribution Systems 

Skills, Licenses & Certifications

• Basic understanding of the IT project lifecycle at American Airlines
• Proven ability to efficiently diagnose an issue, as well as propose and implement a solution
• Ability to draft and formalize technical documentation
• Ability to effectively prioritize multiple projects simultaneously
• Strong analytical and problem-solving skills, as well as accuracy and attention to detail
• Knowledge of server hardware, operating system, and application monitoring
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.